Royal Mail always does fast delivery of mails and parcels, but it never disappoints customers with its bad services. Every organization has some loopholes, similarly to Royal Mail might have. Sometimes, people have issues with their items like damage or lost/missing. In that case, Royal Mail never denies to help them, but it provides compensation to people for their loss or damage of an item. Let’s discuss Royal Mail Lost Parcel Claim.
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Royal Mail Lost/Missing Parcel:
Royal Mail never wants to put down its reputation towards its customers. Sometimes, due to some mistakes, this kind of problem happens. Royal Mail doesn’t want that the customer goes into losses that’s why Royal Mail gives compensation for lost, damaged, or delay parcels.
Royal Mail’s Retail Compensation Policy for Loss covers the following products:
- 1st class stamped, metered, and VAT exempt account mail, including items sent using online postage;
- 2nd class stamped, metered, and VAT exempt account mail, including items sent using online postage;
- 1st and 2nd class Royal Mail Signed for® mail when used in conjunction with stamped, metered and VAT exempt account products above;
The table below sets out the due date and qualifying days to be used for determining when a mail item may be considered as lost:
| Product | Due Date | Compensation for loss payable |
|---|---|---|
| 1st class- stamp/meter/account (Including Royal Mail Signed For ® sent as 1st class) Online Postage, Articles for the Blind | Next working day after posting | 10 working days after the due date |
| 2nd class – stamp/meter/account (Including Royal Mail Signed For® sent as 2nd class), Online Postage | 3 working days after posting | 10 working days after the due date |
| Royal Mail Special Delivery Guaranteed by 1pm ® (not posted on account) | On guaranteed date as per product specification | 5 working days after the due date |
Table 1 – All retail services other than Royal Mail Special Delivery Guaranteed by 1 p.m.® (not posted on account)
| Item has no intrinsic value | Postage refund (minimum 6 x 1st class letter stamps) |
| Item has intrinsic value (with basic evidence only) | Postage refund (minimum 6 x 1st class letter stamps) |
| Item has intrinsic value (with additional evidence) | Postage refund, plus compensation on basis of the customer’s actual loss. This compensation is subject to the maximum payable being the lower of the market value of the item and £20 (£50 for Royal Mail Signed For®).
Articles for the Blind compensation is on basis of the customer’s actual loss and is subject to the maximum payable being the lower of the market value of the item and £46. |
Table 2 – Royal Mail Special Delivery Guaranteed by 1 p.m.® (not posted on account)
| All items (with additional evidence) | Fee refund plus compensation on basis of the customer’s actual loss. This compensation is subject to the maximum payable being the lower of the market value of the item and the maximum level of compensation purchased |
How do I submit a Royal Mail Claim for loss, damage, or delay to my item?
It’s really bad to hear that your item has been lost/damaged/missing. Don’t worry, you may be eligible for claiming compensation if your item has been lost/damaged/missing. You just need to follow some steps in order to claim your compensation.
What you’ll need to make a Royal Mail Parcel Claim?
You must have the full details of the sender and recipient of a mail that has been lost/damaged/missing. You must verify that you have used the following Royal Mail services. e.g. 1st Class, Royal Mail Signed For®, International Standard etc. You must know the date and location o which you have sent the item. You must have proof of postage and proof of cost price. Please have these ready before starting your claim through the online process. It can be uploaded when completing the online claim process.
You must have the digital or electronic images showing the damaged item and all the original packing in order to claim for damage or part loss. You can make a Claim Here through the online claim form.
